Privacy Policy

We collect information you provide directly to us, including:

• •Account information (name, email, phone number)
• •Payment information (processed securely by Stripe)
• •Call and message logs for service delivery
• •AI agent configuration and knowledge base documents

We implement industry-standard security measures:

• •SSL/TLS encryption for all data transmission
• •AES-256 encryption for data at rest
• •Regular security audits and penetration testing
• •SOC 2 compliant infrastructure

Your data is stored securely in Australia. Call recordings and transcripts are retained for 12 months unless you request earlier deletion. Account information is retained as long as your account is active.

For privacy-related inquiries, contact us at privacy@myvirtualine.com