Terms & Conditions

Effective date: 1 June 2026 Company: Aconference Pty Ltd trading as Ringroo AI ABN: 11 143 955 088

Please read these Terms and Conditions carefully before using the Ringroo AI service. By creating an account or using the Ringroo AI platform, you agree to be bound by these terms. If you do not agree, please do not use the service.

1. About Ringroo AI

Ringroo AI is an artificial intelligence voice receptionist service designed for small business owners, tradespeople, and service providers in Australia. The service is operated by Aconference Pty Ltd (ABN 11 143 955 088), a company incorporated in Queensland, Australia and trading as Ringroo AI ("we", "us", "our").

The Ringroo AI platform allows subscribers to receive and handle inbound telephone calls via an AI voice agent. The AI receptionist can capture caller information, take messages, book appointments, detect urgent situations, and deliver SMS summaries of calls to the subscriber. Features available depend on the subscription plan selected.

2. Acceptance of Terms

By accessing or using the Ringroo AI service — including creating an account, forwarding calls to your Ringroo number, or using any feature of the platform — you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, together with our Privacy Policy.

If you are using Ringroo AI on behalf of a business or organisation, you represent and warrant that you have authority to bind that entity to these terms, and references to "you" shall include that entity.

We may update these Terms from time to time. We will notify you of material changes by email or via the dashboard. Continued use of the service after such notification constitutes your acceptance of the updated terms.

3. Subscription Plans and Billing

Ringroo AI is offered on a monthly subscription basis. Prices are displayed in Australian Dollars (AUD) and are inclusive of GST where applicable. The available plans, call inclusions, and pricing are as published on our website at ringroo.ai/pricing.

  • Subscriptions are billed monthly in advance on the date you first subscribe (or the nearest business day).
  • Your subscription will automatically renew each month unless you cancel before the next renewal date.
  • You may cancel your subscription at any time through your account dashboard. Cancellation takes effect at the end of the current billing period — you will retain access until then.
  • We do not offer refunds for partial months or unused call credits. This does not affect any rights you may have under the Australian Consumer Law.
  • We reserve the right to change pricing with 30 days' notice. If you do not agree to a price change, you may cancel before the change takes effect.
  • Payment is processed by Stripe. Your payment details are held securely by Stripe and are subject to Stripe's terms and privacy policy. We do not store your full card details.

4. Call Limits and Overages

Each subscription plan includes a set number of AI-handled calls per calendar month. "Calls" refers to inbound calls routed to and answered by the Ringroo AI system.

  • We will notify you by SMS when you reach 80% of your monthly call limit.
  • If you exceed your plan's call limit, additional calls will be directed to a standard voicemail inbox rather than the AI receptionist.
  • You may upgrade your plan at any time to increase your call allowance. Upgrades take effect immediately.
  • Unused call credits do not roll over to the following month.

Subscribers on the Pro plan with unlimited calls are subject to a fair use policy. We reserve the right to contact subscribers whose usage patterns appear to be inconsistent with genuine business use.

5. Your Responsibilities

By using Ringroo AI, you agree to:

  • Provide accurate and up-to-date information about your business, including your trade type, service area, working hours, and contact details. Inaccurate information will result in poor AI performance.
  • Use the service only for lawful purposes and in a manner consistent with all applicable Australian laws and regulations, including the Telecommunications Act 1997 and the Spam Act 2003.
  • Not use Ringroo AI to deceive, defraud, or mislead callers in a way that causes harm or that is prohibited by law.
  • Not attempt to reverse-engineer, copy, sublicense, or resell any part of the Ringroo AI platform without our prior written consent.
  • Not use the service in a manner that places excessive or unreasonable load on our infrastructure, or that interferes with the service for other users.
  • Keep your account credentials secure and notify us immediately if you suspect any unauthorised access to your account.

You acknowledge that Ringroo AI is an AI system and, while designed to perform reliably, it may make errors. You are responsible for following up with callers and for any decisions made based on call summaries or AI-captured information. We recommend you maintain your own records of customer communications.

6. Privacy

Your privacy and the privacy of your callers matters to us. Our collection, use, and storage of personal information is governed by our Privacy Policy, which forms part of these Terms and Conditions.

By using Ringroo AI, you acknowledge that calls handled by the service will be processed by AI systems (including third-party AI providers) and that call recordings and transcripts may be stored for a period of 90 days. You are responsible for ensuring that your use of the service complies with any obligations you have to your own customers regarding the collection and use of their information.

The Ringroo AI default greeting informs callers that the call is handled by an AI assistant and may be recorded. If you use a custom greeting, you are responsible for ensuring it includes an equivalent disclosure. Recording calls without notifying the other party may be unlawful under the Telecommunications (Interception and Access) Act 1979 (Cth) and applicable state Surveillance Devices legislation.

7. Intellectual Property

All intellectual property in the Ringroo AI platform — including the software, AI models, user interface, documentation, and branding — is owned by or licensed to Aconference Pty Ltd. Nothing in these terms grants you any right to use our intellectual property except as necessary to use the service as intended.

You retain ownership of any data you provide to Ringroo AI, including your business information and customer data captured through calls. By using the service, you grant us a limited licence to use that data to provide and improve the service, consistent with our Privacy Policy.

Any feedback, suggestions, or ideas you provide to us may be used by us to improve the service without any obligation to compensate you.

8. Limitation of Liability

To the maximum extent permitted by law, Aconference Pty Ltd and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, consequential, special, or exemplary damages arising from or in connection with your use of Ringroo AI — including but not limited to loss of revenue, loss of customers, or missed business opportunities resulting from missed calls, AI errors, system downtime, or service interruptions.

Our total aggregate liability to you for any claim arising out of or in connection with these terms or the service shall not exceed the total subscription fees paid by you to us in the three months preceding the claim.

Nothing in these terms limits or excludes any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010), including guarantees relating to services that cannot lawfully be excluded. Where those guarantees apply, our liability is limited to re-supplying the service or paying the cost of having the service re-supplied.

9. Termination

You may cancel your subscription at any time via your account dashboard. Your access will continue until the end of your current billing period.

We may suspend or terminate your account immediately if:

  • You breach these Terms and Conditions and fail to remedy the breach within 7 days of being notified;
  • We reasonably suspect fraudulent, unlawful, or abusive use of the service;
  • Payment for your subscription fails and is not resolved within 7 days;
  • We are required to do so by law or a court order.

Upon termination, your right to use the service ceases immediately. We will retain call records for the remainder of the 90-day retention period, after which they will be deleted. You may request an export of your data before termination by contacting us.

10. Governing Law

These Terms and Conditions are governed by the laws of Queensland, Australia. Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Queensland, Australia — without prejudice to our right to seek injunctive or other relief in any jurisdiction.

If any provision of these terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

11. Contact

If you have any questions about these Terms and Conditions, please contact us:

We aim to respond to all enquiries within 2 business days.